FAQ

 

1.How do I personalize my item?

Fill out the personalization fields provided on the item page. This will allow our production team the necessary information so we may create your personalized gift exactly how you want it. It is important to note that some items do not allow for personalization, in which case you can simply add the item to your cart and it will arrive as shown.

2.Can I use special characters in my personalization?

We apologize, but at this time, we are only able to produce letters and numbers from the English keyboard.

3.What is preview and how does it work?

On many items, we offer an electronic representation of what your personalized gift would look like based on the personalization fields you have completed. This is a virtual representation of the final product and is only to be used as a guide of what your gift will look like.

4.Can I enter more characters to my personalization than the site is allowing?

Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.

5.How long will it take to get my order?

We do our absolute best to deliver your products to you as quickly as possible. The delivery time will be influenced by which product you ordered and way the product itself is personalized.
Using Standard shipping method, most orders arrive in 2-4 weeks.
Using Express shipping method, most orders are delivered in 1-3 weeks business days. Business days are Monday through Friday excluding major holidays.
Urgent orders are delivered in 5-7 business days.

6.How can I check my order status?

Once an order is shipped from our warehouse, an email confirmation will be sent to the email address on file with your tracking number. If your order was placed online you can check your order status. Please note: it may take up to 24 hours for the carriers to show updated order status on your order. If your order was placed through the mail or over the phone please contact us by phone or email and we will gladly update you on the status of your order.

7.How will my order ship?

Giftwinkle ships orders to arrive promptly via UPS, ePack, FedEx or USPS. 

8.I just placed my order and I have to change something. What do I do?

Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so.

9.Do you charge state tax on orders?

No tax charges. be easy to order.